Book with Confidence: Our Guarantees & General Terms of Travel

Organizing a trip should be an inspiring experience, not a source of stress. With 37 years of established excellence in the tourism industry, Mazi Travel offers a reliable, flexible, and fully transparent approach to planning your holidays.

We don’t just sell travel packages; we offer peace of mind. Discover the core reasons why thousands of travelers trust us with their most valuable time of the year:

1. Guaranteed Weekly Departures

When you book with us, you can start packing your bags with absolute certainty. We organize group excursions departing from both Athens and Thessaloniki every week with guaranteed departures. This means no more worrying about last-minute cancellations due to low participation. Once your booking is confirmed, your journey is set to happen!

2. Worry-Free Flexibility & Cancellation Policy

Life is unpredictable, and your travel plans should be able to adapt. Should an unforeseen emergency arise (such as health issues or family emergencies), you will not be burdened with unfair cancellation fees. Instead, our flexible policy allows you to transfer your funds to a future trip of your choice. We apply the exact same protective policy if sudden travel restrictions or prohibition measures are enforced toward your destination.

3. Comprehensive Insurance Coverage

Your safety and financial security are our absolute priorities. All our travel packages are backed by robust insurance provisions. We provide comprehensive professional liability insurance, protection against financial losses, and repatriation services. we ensure you are protected against the unexpected so you can focus entirely on enjoying the journey. (Specific coverage details are explicitly listed in the terms and conditions of the insurance policy).

4. Seamless Online Booking & Live Video Consultations

We bring the expertise of a travel agency directly to your screen. You have the opportunity to book your travel package online—selecting your destination, means of transport, and hotel of your choice in just a few clicks. Prefer a more personal interaction? Simply schedule a Video Call appointment. You can organize your entire trip from the comfort of your couch, with one of our specialized Travel Experts by your side to guide you step-by-step.

5. 24/7 Dedicated On-Trip Support

Our commitment to you does not end when you board the plane or the coach. We are at your disposal 24 hours a day, 7 days a week, throughout the entire duration of your trip. Whether you have a simple question, need to deal with an unexpected issue, or require an immediate solution to a problem, our support team is just a phone call away.

 General Terms & Conditions

A relationship built on trust requires absolute transparency. To ensure you have all the necessary information before you set off, we clearly outline the rules and policies governing our travels. Our General Terms are strictly aligned with both Greek and European legislation regarding package travel.

Key highlights of our General Terms include:

• Booking & Payments: Clear guidelines on deposit requirements, final payment schedules, and accepted payment methods.
• Traveler Responsibilities: Crucial information regarding valid travel documents (passports, visas) and health protocols.
• Itinerary Alterations: How we manage program changes in the rare event of force majeure (e.g., extreme weather, strikes), always prioritizing your safety and the smooth execution of the trip.
• Cancellation & Refund Policy: Specific timelines and procedures for modifying or canceling your booking.

Transparency is our policy. We strongly encourage all our travelers to review our full General Terms, quality policy, and detailed insurance limits before finalizing a booking.ur General Terms, our insurance coverage and our quality policy.